Can we find Total number of Incident Tickets are closed with Knowledge Article linked/Attach ?

[Mayur Patil2]

Hi Developers,

I am trying to find out how ITIL user will be able to see how many incident are closed where Knowledge Article were attached before closing.

Please help me how we can do it.

Thank you

Mayur

[Community Alums · Accepted solution]

Hi @Mayur Patil2 ,

 This is where the mapping of articles to incidents lives. 

[Mayur Patil2]

Thank You @Community Alums 

It was helpful solution.

[Community Alums]

Hi @Mayur Patil2 ,

Am so glad that i could help you 😊