Can we highlight the VIP caller Value to red color?

kiran115 · ‎08-30-2024

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form?

In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. Is it possible to achieve this? Can anyone suggest how to make this happen?

Dr Atul G- LNG · ‎08-30-2024

Hi @kiran115

In the Xanadu release, it is OOTB available but in lower releases, it is not available and not possible. Please upgrade to Xanadu and you can see it.

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Ravi Gaurav · ‎08-30-2024

Hi @kiran115

For Workspace ,

the OOB client script "Highlight VIP Caller" has DOM manipulation so it's won't work in workspace

Check this for workaround
https://www.servicenow.com/community/developer-forum/agent-workspace-highlight-vip-user-in-agent-wor...

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kiran115 · ‎08-30-2024

Hi @Ravi Gaurav, the suggested article is for showing the VIP flag beside the label but my requirement is to change the caller field value font color

Sid_Takali · ‎08-30-2024

Hi @kiran115 Have a look at this thread https://www.servicenow.com/community/incident-management-sow-forum/vip-indicator-on-sow-service-oper...