Can we restrict the agent manager role user access only one account cases

[Srinivasu2]

Hi Community,

1. Can we restrict the agent manager role (sn_customerservice_manager) user access only one account cases

2. Is there any possibility of this agent manager role (sn_customerservice_manager) user to approve customer contact registration on CSM Portal for particular account

Thanks,

Srinivasu

[Community Alums]

Hi @Srinivasu2 ,

Please refer to the below thread:

https://www.servicenow.com/community/csm-forum/how-to-restrict-access-for-user-to-add-specific-assig...

[Srinivasu2]

Hi @Community Alums,

As of now agent manager role (sn_customerservice_manager) user can access all the cases, Is there any one role  is sufficient for to see one particular account cases

Thanks,

Srinivasu