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Can we see how many users check their tickets via the Portal

Babu440
Tera Contributor

‎06-13-2024 09:10 AM

We would like to see how frequently the Service Now employees look at their active tickets using the Service Now portal please. Is there a report that w can create to see this over time please?

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Slava Savitsky
Giga Sage

‎06-13-2024 11:16 AM

Have a look at the User Experience Analytics plugin.


Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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