decision table

Shir Sharvit
Tera Contributor

How do I access my new decision table using on Insert Business Rule. My goal is to populate the Priority field on the incident table using BR the query my new decision table

4 REPLIES 4

Sandeep Rajput
Tera Patron
Tera Patron

@Shir Sharvit Please refer to this article https://www.servicenow.com/community/riseup-with-servicenow-blogs/how-to-use-decision-table-from-scr... to know how decision builder can be called from a business rule script.

@Sandeep Rajput @Gangadhar Ravi 

 

But if i have multiple decision trees how can i call the desired one using a Business rule.

Gangadhar Ravi
Giga Sage
Giga Sage

Please check this Decision table API. you can call it from any server side scripts.

 

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/app-store/dev_portal/API_referenc...

 

Please mark my answer correct and helpful if this works for you.

Shir Sharvit
Tera Contributor

@Sandeep Rajput @Gangadhar Ravi 

 

But if i have multiple decision trees how can i call the desired one using a Business rule.