Can we use 1 flow for multiple catalog items?

[kkcommunity]

Hello,

Can we use 1 flow for multiple catalog items? If yes, can you through some light on how to use it? 

I have 100s of software catalog items and we want to use only one flow for approval purpose. i don't want to create 100s of flows by creating 1 flow for each item. 

Thanks 

Krishna

[SanjivMeher]

Looks like you can. There are multiple threads which can help you to understand.

https://www.servicenow.com/community/developer-forum/one-flowdesigner-for-multiple-catalog-items-for....

https://www.servicenow.com/community/now-platform-forum/can-a-flow-designer-flow-be-used-for-multipl...

https://www.servicenow.com/community/service-management-forum/flow-designer-use-flow-for-multiple-ca...

[Harsh Vardhan]

@kkcommunity  Yes you can use it, just you have to built standard flow so it can applicable for all those catalog item and add it into your catalog flow field.

You can validate OOTB flow "Service Catalog item request" , this has been used in 15 different catalog items, try to validate it . 

https://<YourInstanceID>.service-now.com/now/workflow-studio/builder?builderId=flow&sysId=30f3d26187e92300e0ef0cf888cb0b91&tableName=sys_hub_flow

Thanks,

Harsh

[Marcos Kassak]

Hi @kkcommunity,

It is the same process, you would open your Catalog Item desired, navigate under the Process Engine tab, and mention which Flow that catalog needs to run.

Just make sure that is generic enough to work in your multiple catalog items.

If you found my answer helpful or correct ✔️ in any way, please don't forget to mark it to help future readers! 👍

--

Kind regards,

Marcos Kassak

🎯 Solution Consultant 
⭐ ServiceNow MVP 2024

Request.do - A ServiceNow Blog 📓

[kkcommunity]

Thanks for your inputs. My bad, I would have been more specific on requirement. Your solution perfectly works for direct catalog items. Here what i am doing is, i am converting software model as software catalog by using "Publish to software catalog " related link. After that when i see same in catalog items i don't see Process engine tab to choose flow name(Refer screenshots). Any thoughts.