Can we use dynamic content in a knowledge article

[brianf]

Hi,

Using Istanbul, KM v3

Specifically, we wish to have articles that will dynamically update on viewing to show:

1. Top 5 Most Recent Articles for the Category
2. Top 5 Most viewed articles for the Category
3. Specific Business Item or Catalog information for the related item for the Category

We would like to create a template with the requisite code that would pull the article information based on the Category assigned to the article and the Business Item info based on either a key field added to the template form or based on a mapping.

Is this possible, and if yes, how do we pull this off?

Thank you,

Brian

[Dave Smith1]

The top two are available as reports, so adding them to a dashboard should be fairly simple.

I'm guessing some javascript can be embedded to include this content; I'm not sure how, but I'd be interested in finding out.

[brianf]

Thank you,

But I am not looking at adding this to a dashboard, but rather to a knowledge article. We are uncertain this will work in KM v3.

[Henrik Jutterst]

Hi Brian,

Did you manage to add dynamic content to your Knowledge Article? Reason for asking is because I'm looking to add dynamic content myself based on items in CMDB.

For example: Get vaules x,y,z from cmdb where name/sys_id = <value> and display info in article.

[brianf]

Hi Hendrik,  

That is what we were trying to do to, although I was not directly involved.   We wanted to pull info into the articles that was stored in the CMDB and other places based on the mapping of the Category of a keyword used in the article.   I think they may be on the path using custom scripts, but I am unsure at this time.     I am checking with the team that and will let you know when I hear back.