can we write sla definition on approval table?

Ashwini Jadhao
Giga Guru

can we write sla definition on approval table?if no then what is the way to do this 

3 REPLIES 3

Uncle Rob
Kilo Patron

SLAs can only be defined against Task tables, so that's both Yes and No to your question.
No, SLA's can't be defined against User Approvals.
Yes, SLA's can be defined against Group Approvals.

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Out-of-the-box: no.

This has to do with below setting. I don't know why this is done, curious to get to know.

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Without knowing the why, you can strip this value after which approval is selectable for SLA. Though again, I don't know why this is like it is out-of-the-box, there could be a good reason for this.

find_real_file.png

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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I think its easier to conceptualize SLA within a task paradigm (beginnings and endings), so that's why it was like that OOB.