Grant Read/Write Access to Specific users for editing Published Knowledge Articles

[SNOW46]

created 3h ago (edited 3h ago) in Developer Community

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Hi All,

I have come up with an specific requirement for Knowledge management. Currently all the itil users are having write access to Knowledge Module. They can create,edit and publish Knowledge Article.

Editing a published article access should be given to two specific users who are itil users. And for rest all users with same itil role can't be able to edit the Published KA.

They will have only read-only access to Published KA. Is there a way to grant users the ability to submit articles for review/publishing but deny them the ability to edit and publish existing articles? Only editing Published KA access should be given to two users.

Can anyone let me know how to achieve the same?

Thanks,

SNOW@Das

[harishdasari]

Hi,

In knowledge base table (Kb_knowledge_base) find your knowledge base and here you can find an related list like CAN READ, CANNOT READ, CAN CONTRIBUTE AND CANNOT CONTRIBUTE.

if they are not on the screen, you can click on configure --> form layout to bring them on to the screen.

Knowledge articles user restriction can only be done using AN READ, CANNOT READ, CAN CONTRIBUTE AND CANNOT CONTRIBUTE.

we should not create the Write ACL to restrict it as per the best practice.

so please try using it and and add only the required users in can contribute, so that only few persons can edit the knowledge base articles.

Thank you.

[SNOW46]

Hi,

I tried adding the users in Can Contribute. But the thing what is happening is I impersonated one of the itil user and checked he can able to edit one Published Knowledge article as well.

Can you please suggest me?

Thanks

[SNOW46]

Hi,

Can you please post any comments on my query...

I need to configure the same at the earliest so awaiting for your reply.

[harishdasari]

Hi,

Sorry for the delayed response, I haven't logged into the community.

For any article, if you provide CAN CONTRIBUTE, then the user can edit and read the article. 

you have to restrict the user from the knowledge base table (kb_knowledge_base) and here in CAN contribute give users only who want to view and edit it and in CANNOT CONTRIBUTE give the users who don't want to be viewed and modified.

don't create the ACL. and see if any can view or can contribute permissions are there for that knowledge article level if there remove it.

Thank you.