Can you save attachments in ServiceNow records to SharePoint?

[jas101]

Hi guys,

Can attachments submitted on, e.g. customer logged RITM records, be saved to a SharePoint site, with the relevant link to this SharePoint file then replacing the attached file in SN?

If this is possible, would IntegrationHub provide this solution and/or is this request achievable by other means? 

Many thanks in advance!

[Pradeep Sharma · Accepted solution]

Hi,

This is possible via Microsoft SharePoint Online Spoke offered by ServiceNow. More details here.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/85b11b4c13dca78056193192e144b0...

- Pradeep Sharma

[jas101]

Thanks Pradeep. Out of interest is there a way to do this without having to subscribe to IntegrationHub? Thanks!

[Pradeep Sharma]

I think it is possible https://docs.servicenow.com/bundle/orlando-application-development/page/integrate/outbound-rest/conc.... That said, you should default to building your integrations using IntegrationHub. Here are some benefits:

• Consolidates multiple Now Platform automation capabilities into a single environment so process owners and developers can build and visualize business processes and integrations from a single interface.
• Extends Flow Designer content to integrate business processes with external systems.
• Promotes business process automation by enabling subject matter experts to develop and share spokes with flow designers.
• Provides natural-language-descriptions of integration logic to help non-technical users understand triggers, actions, inputs, and outputs.

In addition to these, the more IH spokes you've built the more valuable IH becomes.

- Pradeep Sharma

[Megha Padale]

Hi,

Microsoft SharePoint online spoke manages sites, folders, files, groups, lists, and users in Microsoft SharePoint Online. Adds Microsoft SharePoint Online data to your ServiceNow instance.

Check this link:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub-store-...

If my answer helped you in any way mark answer as helpful and correct.

Thanks and regards,

Megha.