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09-21-2023 05:06 AM
We have a Catalog Item with a Workflow for Exception Request. Basically, after submitted it goes through a few approvals, then the Exception is granted for one year. The workflow stays open and ten days before one year has passed, a Task is created for a team to then close the Exception. So we have many active RITMs/workflow in this "Exception Period", waiting for the one year date to hit.
This process has recently been moved out of ServiceNow and into another system. They would like to close all these "active" RITMs in this "Exception Period" in ServiceNow, along with their associated workflows. I know I can easily write a filter to get just the records that I need, and update the "State" field to one of the "Closed" options in order to close all these active RITMs. But I am not sure how I can also successfully close all the active workflows associated with these RITMs. Can anyone offer any guidance?
Thanks
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09-21-2023 05:33 AM
You can update multiple records directly from the list view. You can do this by holding "Shift" key and then click-dragging the cursor over the state field of each record. You can also right-click a column name and choose Update Selected or Update All. Change the state of the RITM to "Closed Incomplete" and that will cancel all associated workflows and tasks, provided this baseline functionality has not been modified in your instance.
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09-21-2023 05:57 AM
Wow! That is easier than I thought!
I didn't realize that closing the RITMs from List View (by updating the State field) would automatically close the workflow. That certainly makes things much easier!
Thank you very much!
