Cancel UI Action

Al-jhon
Kilo Sage

Hello All,

Once again our Cancel UI button did not cancel the running workflow.

UI Action script:

Aljhon_0-1664865829625.png
Here's what is happening after clicking cancel button:

State = Closed Incomplete
Stage = Request Cancelled

then the state and stage will change according on the stage set in the Workflow:

Aljhon_1-1664866104487.png


This is our workflow:

Aljhon_2-1664866169916.png



Is my script on UI Action is not correct? Please help. T__T

 

 

 

1 ACCEPTED SOLUTION

Hello Ankur, sorry for delay reply. I fixed the issue by updating the existing BR from After to Before update/insert.

View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you have flow running on your record but you are cancelling workflow from UI action script

check this link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959612

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello Ankur, 

The Cancel UI Action should cancel any running workflow from different catalog item of RITM.

the link you provided i think need to cancel a specific name of the workflow. How to cancel the workflow for different catalog item that has different workflow? I mean the global cancelation of workflow not just a specific one.

TIA

Hello @Ankur Bawiskar , my issue right now is clear.
My workflow has been cancelled whenever i click the cancel UI action BUT the flow stages of the Workflow(Flow designer) still active.

That's why after updating the state and stage to Closed Incomplete/Request Cancelled, the flow stage still updating it.

How to kill the flow stages too? Do you have any idea?

@Al-jhon 

check this link

Cancelling flow does not update the stage state 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader