Cancel workflow with UI Action

[palmen]

I've got a requirement to be able to cancel a workflow at any given time during the time the workflow is active.

I found this thread which gave me more or less all answers on how to do this.

UI Action Cancel Workflow

What I need help with is that all open tasks in the workflow should be closed with a specific close note, but the ticket shouldn't get the same close note (it should still be blank).

My current code is as follows

function cancel(){   
     if(confirm('Are you sure you want to cancel the New Supplier process?')){   
         //Call the UI Action and skip the 'onclick' function   
         gsftSubmit(null, g_form.getFormElement(), 'cancel_new_supplier'); //MUST call the 'Action name' set in this UI Action   
         return true;   //Abort submission   
     }   
     return false;   
}   


// Server side code   
if(typeof window == 'undefined')   
     cancelNewSupplier();   


function cancelNewSupplier(){   
   current.active=false;   
   current.state=4;   //Closed Incomplete
   new Workflow().cancel(current);
   action.setRedirectURL(current);   
   current.update();   
   gs.addInfoMessage('The New Supplier Process has been canceled.');   
} 

The function cancelNewSupplier() set the same state to all open tasks and the ticket which is OK, but the close code should only go to the open tasks.

How do I achieve this?

I tried with the following code but it only set the close notes for the ticket

current.close_notes='New Supplier Process were canceled by SCM';

[palmen · Accepted solution]

This works fine, it set everything to the open tasks and no more tasks are being created.

But there is another thing that happened now, or should I say not happen. I do have a script that copy close notes from the task to the ticket and that script isn't executing anymore for the tasks being closed.

I guess I'll just have to make a decision which code to use, either the one you suggested (pasted below) or the one I used before which wasn't optimal (from my post Sep 3, 2015 2:33 PM)

function cancel(){

   if(confirm('Are you sure you want to cancel the New Supplier process?')){

   //Call the UI Action and skip the 'onclick' function

   gsftSubmit(null, g_form.getFormElement(), 'cancel_new_supplier'); //MUST call the 'Action name' set in this UI Action

   return true;   //Abort submission

   }

   return false;

}



// Server side code

if(typeof window == 'undefined')

   cancelNewSupplier();



function cancelNewSupplier(){

   //Close all active supplier tasks, set work notes and cancel the workflow.

   var gr = new GlideRecord('u_supplier_task');

   gr.addQuery('parent', current.sys_id);

   gr.addEncodedQuery('state!=3^state!=4'); //NOT Closed Complete or Closed Incomplete

   gr.addQuery();

   gr.query();

   while (gr.next()){

   gr.close_notes='Arbetsorder har automatiskt stängts när SCM avbrutit flödet för Ny Leverantör';

   gr.state = 4; //Closed Incomplete

   gr.setWorkflow(false);

   gr.update();

   }



   //Cancel workflow

   new Workflow().cancel(current);



   current.active=false;

   current.state=-7;   //Review

   current.close_notes='Flödet för Ny Leverantör har avbrutits av SCM, alla icke utförda arbetsorder har automatiskt stängts';

   current.update();

   action.setRedirectURL(current);

   gs.addInfoMessage('The New Supplier Process has been canceled.');

}

[Kalaiarasan Pus]

Guess you have a business rule for copying the task close notes to the parent request.. Since we are using gr.setWorkflow(false); , it will block the execution of business rules and hence its not getting copied..

But try adding the below lines to the script and see how it goes.

function cancel() {

      if (confirm('Are you sure you want to cancel the New Supplier process?')) {

              //Call the UI Action and skip the 'onclick' function  

              gsftSubmit(null, g_form.getFormElement(), 'cancel_new_supplier'); //MUST call the 'Action name' set in this UI Action  

              return true; //Abort submission  

      }

      return false;

}

// Server side code  

if (typeof window == 'undefined')

      cancelNewSupplier();

function cancelNewSupplier() {

      //Close all active supplier tasks, set work notes and cancel the workflow.  

      var gr = new GlideRecord('u_supplier_task');

      gr.addQuery('parent', current.sys_id);

      gr.addEncodedQuery('state!=3^state!=4'); //NOT Closed Complete or Closed Incomplete  

      gr.addQuery();

      gr.query();

      while (gr.next()) {

              gr.close_notes = 'Arbetsorder har automatiskt stängts när SCM avbrutit flödet för Ny Leverantör';

              gr.state = 4; //Closed Incomplete  

              gr.setWorkflow(false);

              gr.update();

              var parentObj = gr.parent.getRefRecord();

              parentObj.close_notes = 'Arbetsorder har automatiskt stängts när SCM avbrutit flödet för Ny Leverantör';

              parentObj.setWorkflow(false);

              parentObj.update();

      }

      //Cancel workflow  

      new Workflow().cancel(current);

      current.active = false;

      current.state = -7; //Review  

      current.close_notes = 'Flödet för Ny Leverantör har avbrutits av SCM, alla icke utförda arbetsorder har automatiskt stängts';

      current.update();

      action.setRedirectURL(current);

      gs.addInfoMessage('The New Supplier Process has been canceled.');

}

[palmen]

It's a business role that copy the close notes from the task to the ticket.

I tried your code but nothing changed.

Well I'm happy with the solution at the moment and will see which one they prefer and if I need to change anything.

Thanks a lot for the help