Cancel workflow with UI Action

[palmen]

I've got a requirement to be able to cancel a workflow at any given time during the time the workflow is active.

I found this thread which gave me more or less all answers on how to do this.

UI Action Cancel Workflow

What I need help with is that all open tasks in the workflow should be closed with a specific close note, but the ticket shouldn't get the same close note (it should still be blank).

My current code is as follows

function cancel(){   
     if(confirm('Are you sure you want to cancel the New Supplier process?')){   
         //Call the UI Action and skip the 'onclick' function   
         gsftSubmit(null, g_form.getFormElement(), 'cancel_new_supplier'); //MUST call the 'Action name' set in this UI Action   
         return true;   //Abort submission   
     }   
     return false;   
}   


// Server side code   
if(typeof window == 'undefined')   
     cancelNewSupplier();   


function cancelNewSupplier(){   
   current.active=false;   
   current.state=4;   //Closed Incomplete
   new Workflow().cancel(current);
   action.setRedirectURL(current);   
   current.update();   
   gs.addInfoMessage('The New Supplier Process has been canceled.');   
} 

The function cancelNewSupplier() set the same state to all open tasks and the ticket which is OK, but the close code should only go to the open tasks.

How do I achieve this?

I tried with the following code but it only set the close notes for the ticket

current.close_notes='New Supplier Process were canceled by SCM';

[palmen]

I still get the same behaviour, the remaining tasks are closed but the close note is blank.

Could it be an issue that the close notes field is read only unless state is Closed Complete (value 3)?

But it still doesn't make sense since it's possible to write to the field if I cancel the workflow at row 32 instead.

[Kalaiarasan Pus]

Do you have access control on close_notes field? Do you have any business that closes the main request once the tasks are closed?

[palmen]

We've got a UI Policy that makes the close notes field read only unless state is "closed complete".

The last step in the workflow is to set the ticket into state review, this doesn't happen with the script above. The state will be Closed Incomplete if I change line 17 to:

current.state=4;   //CLosed Incomplete

It just seems that part of the workflow keep running but it doesn't complete the whole workflow before the

new Workflow().cancel(current);

is triggered (when it's inserted at row 32)

[rgm276]

I think its much easier to set those types of values on the form/client site before the submit

so before line 04, add something like

var myclose_notes +"my text";

g_form.setValue("close_notes", myclose_notess);       //Set the field value before we submit

[palmen]

If I do it like this it works fine

function cancel(){

   if(confirm('Are you sure you want to cancel the New Supplier process?')){

   //Call the UI Action and skip the 'onclick' function

   gsftSubmit(null, g_form.getFormElement(), 'cancel_new_supplier'); //MUST call the 'Action name' set in this UI Action

   return true;   //Abort submission

   }

   return false;

}



// Server side code

if(typeof window == 'undefined')

   cancelNewSupplier();



function cancelNewSupplier(){

   //Set clsoe notes to all tasks.

   var gr = new GlideRecord('u_supplier_task');

   gr.addQuery('parent', current.sys_id);

   gr.addEncodedQuery('state!=3^state!=4'); //NOT Closed Complete or Closed Incomplete

   gr.addQuery();

   gr.query();

   while (gr.next()){

   gr.close_notes='Arbetsorder har automatiskt stängts när SCM avbrutit flödet för Ny Leverantör';

   gr.update();

   }



   current.active=false;

   current.state=-7;   //Review

   current.close_notes='Flödet för Ny Leverantör har avbrutits av SCM, alla icke utförda arbetsorder har automatiskt stängts';

   new Workflow().cancel(current);



   //Close all active supplier tasks and.

   var gr = new GlideRecord('u_supplier_task');

   gr.addQuery('parent', current.sys_id);

   gr.addEncodedQuery('state!=3^state!=4'); //NOT Closed Complete or Closed Incomplete

   gr.addQuery();

   gr.query();

   while (gr.next()){

   gr.state = 4; //Closed Incomplete

   gr.update();

   }



   current.update();

   action.setRedirectURL(current);

   gs.addInfoMessage('The New Supplier Process has been canceled.');

}

First I only set the close notes to the tasks.

After that the workflow will be canceled

Last thing to do is to set the state to closed incomplete for all tasks when workflow is canceled.

The solution is working but I assume there should be a much better way to do it?

I tried your suggestion but never got it to work. The workflow is triggered on the ticket, and the close notes should go into the tasks related to the ticket.