Cannot add Workspace Experience in App Engine Studio in my PDI

[Tom Sienkiewicz]

Hi, is it intended that I cannot add new Workspace Experience from App Engine Studio in my PDI?

The tile is missing. Pretty sure I was able to do that earlier.

I checked the plugins and I have App Engine Studio as well as Workspace Builder installed.

Am I missing something or is this currently a limitation on the PDI?

Thanks!

[vinod39]

Hi, It seems like you're running into a common issue with PDIs. If the "Workspace Experience" tile is missing from App Engine Studio, here are a few things to check: Plugin Activation: Make sure both the App Engine Studio and Workspace Builder plugins are not just installed but also activated. Go to System Definition > Plugins and verify the status. User Roles: Confirm your user account has the necessary roles, such as sn_app_eng_studio.user and workspace_admin. Missing roles can sometimes block specific functionalities in AES. Browser Cache: Clear your browser cache and cookies or try accessing the instance in an incognito window. This often resolves UI issues like missing tiles. Instance Version: Check if your PDI is running the latest version. Sometimes, functionality might not work as expected if the instance hasn’t been updated to align with the latest ServiceNow release. Reinstall Plugins: Occasionally, reinstalling the Workspace Builder plugin can help. I've seen cases where a reinstall fixed similar issues. If none of these steps work, it could be a temporary limitation or a bug in the PDI environment. You might want to reach out to ServiceNow support or post on the developer forums for additional insights.