Cannot create an ACL, cannot leverage permissions to security_admin

andreadigiu · ‎07-11-2025

Hi,

I m working with SN studio in a developer hinstance, i cannot find a way to create an ACL for my Resource Data Broker, which it seems actually being blocked by an ACL. In the rgiht top corner there is no way to select a role to elevate...here what I have...

Whitout the ACL, no Data Broker = NO Custom Data Resource

= NO way to customize my application....

Utkarsh9 · ‎07-14-2025

HI Andrew,
This is your PDI i guess,so please go to https://developer.servicenow.com/dev.do
and then go to

and then change the role to Admin please refer to attachment for your reference

and then check your PDI you will be able to Elevate the role to security_admin.

View solution in original post

Max Wittig · ‎07-11-2025

Elevate yourself in the backend

andreadigiu · ‎07-11-2025

how do I get that? Would you please make the example, thank you

Max Wittig · ‎07-14-2025

Sure

1. go to your backend URL - e.g. https://dev253158.service-now.com/

2. Click on the admin picture top right and click evevate role -> security admin

Please mark helpful if this worked for you 😃

andreadigiu · ‎07-14-2025

I went to my hinstance (yokoama) ..https://dev350614.service-now.com/

On the right top corner I clicked the user icon, nothing happens (tried with 3 browsers)

I then navigate to the SevriceNow Studio, there's the same icon on the right -top corner, pressed the icom, an overlay apperas which has no ietems to select to elevate the profile...see below

Any idea please?

Thanks