Cannot get into my developer instance

[stewardbk]

Hello.. I have read articles about the MFA having issues when accessing Developer instances.  Is there a way to have my MFA reset so that I may get in?  Thank  you in advance. 

[Viraj Hudlikar · Accepted solution]

Hello @stewardbk 

PDI doesn't have official support so reset not possible and you will have to release instance and get new one.

Tip - For safe side for my PDI, I always create another admin account apart from normal admin id which allows me to reset MFA or access my instance incase if I forget or have issue with original account.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[stewardbk]

Thank you.  This was the case

[Dr Atul - LNG]

Hi @stewardbk 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709783

[stewardbk]

Thanks everyone.  I followed the first suggestion and it worked.  I appreciate the quick response!