Cannot get into my developer instance

stewardbk · 3 weeks ago

Hello.. I have read articles about the MFA having issues when accessing Developer instances. Is there a way to have my MFA reset so that I may get in? Thank you in advance.

Viraj Hudlikar · 3 weeks ago

Hello @stewardbk

PDI doesn't have official support so reset not possible and you will have to release instance and get new one.

Tip - For safe side for my PDI, I always create another admin account apart from normal admin id which allows me to reset MFA or access my instance incase if I forget or have issue with original account.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

View solution in original post

Viraj Hudlikar · 3 weeks ago

Hello @stewardbk

PDI doesn't have official support so reset not possible and you will have to release instance and get new one.

Tip - For safe side for my PDI, I always create another admin account apart from normal admin id which allows me to reset MFA or access my instance incase if I forget or have issue with original account.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

stewardbk · 2 weeks ago

Thank you. This was the case

Dr Atul G- LNG · 3 weeks ago

Hi @stewardbk

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709783

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stewardbk · 3 weeks ago

Thanks everyone. I followed the first suggestion and it worked. I appreciate the quick response!