Cannot get into my developer instance

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stewardbk
Tera Contributor

‎12-08-2025 05:36 AM

Hello.. I have read articles about the MFA having issues when accessing Developer instances.  Is there a way to have my MFA reset so that I may get in?  Thank  you in advance. 

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Viraj Hudlikar
Tera Sage

‎12-08-2025 06:16 AM

Hello @stewardbk 

 

PDI doesn't have official support so reset not possible and you will have to release instance and get new one.


Tip - For safe side for my PDI, I always create another admin account apart from normal admin id which allows me to reset MFA or access my instance incase if I forget or have issue with original account.

 

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

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kaushal_snow
Giga Sage

‎12-08-2025 06:56 AM

@stewardbk ,

 

please check this:

 

https://www.servicenow.com/community/community-central-forum/pdi-how-to-reset-user-multi-factor-auth...

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

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nawalkishos
Kilo Sage

‎12-08-2025 07:24 AM

Hi @stewardbk ,

Please review the below link where we have already discussed the same kind of issue-

https://www.servicenow.com/community/ask-the-experts-forum/require-re-register-mfa-for-pdi/m-p/34280...

 

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh