Cannot get into my developer instance

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stewardbk
Giga Contributor

3 weeks ago

Hello.. I have read articles about the MFA having issues when accessing Developer instances.  Is there a way to have my MFA reset so that I may get in?  Thank  you in advance. 

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Viraj Hudlikar
Tera Sage
Tera Sage

3 weeks ago

Hello @stewardbk 

 

PDI doesn't have official support so reset not possible and you will have to release instance and get new one.


Tip - For safe side for my PDI, I always create another admin account apart from normal admin id which allows me to reset MFA or access my instance incase if I forget or have issue with original account.

 

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

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kaushal_snow
Giga Sage

3 weeks ago

@stewardbk ,

 

please check this:

 

https://www.servicenow.com/community/community-central-forum/pdi-how-to-reset-user-multi-factor-auth...

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Technical Consultant - ServiceNow Class of Legends 2025
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Nawal Singh
Tera Guru

3 weeks ago

Hi @stewardbk ,

Please review the below link where we have already discussed the same kind of issue-

https://www.servicenow.com/community/ask-the-experts-forum/require-re-register-mfa-for-pdi/m-p/34280...

 

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh