Cannot insert a record in a custom table using while the record can be inserted in the parent table

[B_22]

Hello,

I created code that inserts a new record in a custom class. This class is a child class of cmdb_ci. The code looks like this:

        new_si_support_record = new GlideRecord('support_ci');
        new_si_support_record.newRecord();
        new_si_support_record.po_number = "po number";
        new_si_support_record.model_id = cmdb_model_sys_id;
        new_si_support_record.operational_status = 1;
        new_si_support_record.name = "some name";
        new_si_support_record_sys_id = new_si_support_record.insert();

This does not work. When I change the first line to:

        new_si_support_record = new GlideRecord('cmdb_ci');

it does work.

The support_ci table is created in its own application/scope. So I checked the settings for application access on the table and enabled everything to be sure.

But still, I was unable to create a new record in the 'support_ci' table.

Because I am able to insert records into the cmdb_ci table, I assume the code is correct and the 'cross scope privileges' are sufficient.

What could be wrong?

[B_22]

I agree

Only, I did not find a way to give more information, until this hint. The problem was that I executed the code as part of an email action. But now I remember the background script execution module.

When I execute the code I do get an error:

Security restricted: 


Create operation against 'x_spit_devops_si_o_si_support' from scope 'rhino.global' 
has been refused due to the table's cross-scope access policy

Now, I need to find out how to fix this...

[Anil Lande]

You need to create below cross scope access record:

Thanks,
Anil Lande

[Anil Lande]

Have you tried this?

[Hitoshi Ozawa]

So it's a scope issue as described in the following page.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727180

Just wondering if the script is created in the same scope as the u_support table.

[B_22]

no, it is not.