Cannot reset admin password or access Manage My Instance – PDI dev426942

[AngelLuisV]

Hello ServiceNow Community,

I need help recovering access to my Personal Developer Instance (PDI).

Instance: dev426942
Instance URL: dev426942.service-now.com

When I try to log in using the admin account, I receive this error:

User name or password invalid. To reset your admin password click here.

When I click the password reset link, it redirects me to the Developer Portal homepage instead of opening the password reset page.

I also cannot find the Manage My Instance option in my Developer Portal account.

My account menu only shows:
My profile and settings
ServiceNow FAQs
Logout

I have an existing custom application called IT Help Desk with significant development work. I need to recover access without losing my existing data or customizations.

Could someone from the Developer Program team please help me verify whether my PDI is still assigned to my account, restore access to the instance, and provide a working way to reset the admin password without wiping the instance?

Thank you for your help.

[HasanM]

Hi @AngelLuisV 

A few things to check:

1. Make sure you’re signed in to developer.servicenow.com with the same ServiceNow ID that requested the PDI. If “Manage My Instance” is missing from the menu, the portal often doesn’t see an instance linked to the account you’re logged in with.
2. Check for a PDI outage. The Developer portal has recently shown a banner saying some PDIs are unavailable and PDI actions are paused. While that’s in place, reset and management options can be missing or redirect to the homepage. Wait until the banner clears, then try again.
3. Check whether the instance was reclaimed. PDIs are released after a period of inactivity. If yours was released, it’s no longer linked to your account and you can’t recover it yourself.
4. If none of these resolves it, contact the Developer Program team through the support or contact option on developer.servicenow.com. Include your instance name and the email on your ServiceNow ID. Only they can confirm the assignment or restore access.

For the future, keep your custom apps in source control (Studio > link to a Git repository) or export them as update sets. Then losing a PDI doesn’t mean losing your work.

If this helps, please mark it as helpful.

[Dr Atul - LNG]

Hi @AngelLuisV 

It looks like your instance has been reclaimed and assigned to someone else, so you won't be able to see any instances under your name. In this case, you will need to request a new PDI.

[yashkamde]

Hello @AngelLuisV ,

Did you tried recovering or resetting from here developer portal ?

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti]

Hi @AngelLuisV 

It seems your Instance has been reclaimed  . 

Do not try the access the instance as it has been tagged to different user. You can not recover the data from that one.

Please check this Personal Developer Instance (PDI) Guide

Where it is written-

"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."

 There is no way to retain PDI after it is getting Reclaimed . Also there is no support available for PDI.

REQUEST For New Instane.