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Cant see choices under Resolution code field

Alon Grod
Tera Expert

Hi,

 

Why i can see only one choice when I suppose to see three choices?
There is no client script or data policy (i checked)

Screenshot 2026-03-09 121609.png

Screenshot 2026-03-09 121648.png

10 REPLIES 10

Dr Atul G- LNG
Tera Patron

Is any other logic built on this?

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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BasheerP
Tera Contributor

Please reverify any UI policies or client scripts are running on that field.

 

Regards,

Basheerp

yashkamde
Giga Sage

Hello @Alon Grod ,

 

Navigate to System Definition > Choice Lists 

ensure the flag Inactive for your choice values is set to false:

Screenshot 2026-03-09 164103.png

 

If my response helped mark as helpful and accept the solution.