Cant see choices under Resolution code field

[Alon Grod]

Hi,

Why i can see only one choice when I suppose to see three choices?
There is no client script or data policy (i checked)

 

 

[GlideFather]

Hi @Alon Grod,

cannot there be any client script or ACL applied on a parent table? Review if this is not extending any other. 

Also, is the only visible value available for all users? Can you check with admin rights? Perhaps it's related to CSM visibility..

[HaimNizri]

Check the choice list configuration first - go to the Resolution Code field definition and verify all three choices are actually active and published.

If they're there, it's probably a role/access issue. The choices might have read roles configured that your current user doesn't have. Check each choice record for any role restrictions.

Also worth checking:
- Are you looking at the right form/table? Some tables have their own resolution code fields
- Any ACLs on the choice table itself restricting access
- If this is on a specific record, could be the record state is limiting which choices show (some choice lists are filtered based on record status)

What table are you working with? The resolution code behavior can vary between Incident, Problem, Change, etc.

**If you find my answer useful, please mark it as Helpful and Correct. 😊**

[Ankur Bawiskar]

@Alon Grod 

Is your CS table extending Case?

may be those 2 choices are there on parent and it was not included on the Child Case table

share the dictionary config screenshot

Right click -> Configure Choices -> Share screenshots for this

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[NagaChandaE]

Hi @Alon Grod ,

Check this 

right click on field and configure choices verify if all choices are selected.