cant see global search bar when impersonate user

Alon Grod
Tera Expert

Hi,

When I impersonate specific user i cant see the global Search bar, where can I see which roles has access to the global search bar?

Before Impersonation:

AlonGrod_0-1767254370761.png




After Impersonation:

AlonGrod_1-1767254433096.png

 



 

 

 

1 ACCEPTED SOLUTION

Nilesh Pol
Kilo Sage
Kilo Sage

@Alon Grod , check the glide.ui.can_search property, verify the user has proper roles, and ensure the UI search bar isn't disabled in preferences. 

View solution in original post

2 REPLIES 2

Nilesh Pol
Kilo Sage
Kilo Sage

@Alon Grod , check the glide.ui.can_search property, verify the user has proper roles, and ensure the UI search bar isn't disabled in preferences. 

Ankur Bawiskar
Tera Patron
Tera Patron

@Alon Grod 

is this happening for all non-admins?

did you recently upgrade?

was this working fine earlier?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader