Capabilities of the CSM configurable Workspace in comparison with the existing CSM Agent Workspace

Aruna Sree Yela
Tera Guru

‎03-26-2024 05:18 AM

As per few documents, I got to know that existing "CSM Agent Workspace" will be deprecated in Washington and will be replaced with the “CSM configurable workspace”.

 

Hence I'm trying to understand what new features are added in the configurable workspace and whats the main difference between them.

 

Can anyone help!!

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-26-2024 05:28 AM

Hi @Aruna Sree Yela 

 

Join this session today

 

What's new in the Washington DC release: Customer Service Management (CSM)

 

3/26/2024 3:00 PM - 4:00 PM
 
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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