Cart JS Inbound Action for External Users

[JahnaviVadla1]

I need to create an RITM for a specific catalog item whenever an inbound email is received in ServiceNow. I’ve used the Inbound Email action and the Cart JS API to submit the catalog item. This works for internal users, but for external users, it only worked in the Yokohama release. After upgrading to the Australia release, I’m facing the same issue as before. Previously, setting the user criteria to "Any User" in the Catalog Item’s Available for Related list resolved it, but now, even with the same configuration after upgrade, RITMs aren’t being created. I’m getting the error: "Your cart has item(s) no longer available. Please remove Supply Chain General Inquiry / Request from cart to continue with the checkout." How can I fix this?

[Tanushree Maiti]

Hi @JahnaviVadla1 

Refer KB: KB2805569 Carts if not clearning for the user after the submission of the order guide. 

https://www.servicenow.com/community/service-management-forum/after-upgrade-from-ny-to-paris-using-c...

https://www.servicenow.com/community/developer-forum/your-cart-has-item-s-no-longer-available-please...