Cascade data from one catalog item to another item with out using order guide

Basina Akash
Tera Contributor

Cascade data from one catalog item to another catalog item without using order guide and second catalog item should be triggered when first catalog item is requested, and in first catalog item SC Task in work notes the second catalog item RITM number should be reterived.

2 REPLIES 2

Abhay Kumar1
Giga Sage

@Basina Akash I am not quite clear with your requirements but you can achieve through flow which will be triggered when first requested item raised and respective task created.

You can read variables of first ritm and create a new ritm and do whatever wherever you would like to update but yes through flow you can achieve this easily

 

Hope this will help you.

Anand Kumar P
Giga Patron
Giga Patron

Hi @Basina Akash ,

Refer to below link
https://www.servicenow.com/community/itsm-forum/pass-order-guide-variables-to-catalog-task-without-s... 

 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand