Cascading MRVS Variables in an Order Guide: Display Issue

[syed_but_not]

Hi, 

I currently am working on an order guide where the "Describe Needs" page has a MRVS where the customer selects a user from a dropdown alongside their email. Upon loading the form, the MRVS is already prefilled with the logged in user in the first row. This MRVS should cascade into the MRVS' on all of the forms. I'm running into an issue where the forms on the next page are displaying the Sys ID of the user selected instead of their name. This only happens if you don't modify the prefilled data or add another row, does anyone know how I can resolve this issue?

EDIT: I solved this by simply adding an OnLoad client script on each child form that ingested the information passed in from the parent order guide, reset the fields, and then repopulated them

[SanjivMeher]

Do you have MRVS added to the catalog items as well? 

How do you prefill the data? Is there an onLoad script which does that?

[syed_but_not]

Yes the same MRVS was used on the catalog items. Data was prefilled using an onLoad script on the order guide.

I was able to solve the issue by doing an onLoad script on the individual catalog items where I captured the MRVS data in a variable, cleared the MRVS, and then reinserted the data

[RAMANA MURTHY G]

Hello @syed_but_not ,

Please make sure, the back-end names of the all variables that are on MRVS exactly match with MRVS on the order guide form. And make sure cascade variables check box enabled. 

Please mark my answer correct & helpful, if it helps you

Thank you