Case Notifications from Portal Cases

[sravani94]

As an internal user that has created a case or is on the watch list for a case. i will receive notifications when my case is awaiting info and resolved. How to do it can anyone do needful

[Murthy Ch]

Hi @sravani94 

You can create a Notification in sysevent_email_action table with your conditions.

You can add the watchlist field like below screenshot:

Hope it helps.

[AnirudhKumar]

Use a flow designer for this.

The trigger with case state changes to Awaiting Info or Resolved.

The Action will be Send an Email.

[Saurav11 · Accepted solution]

Hello,

Please do the below:-

Create a notification on the case table:-

In when to run do the below configuration:-

And in who will receive in user/group field put watchlist and opened by

Please mark my answer as correct based on Impact.

[sravani94]

Thank you for your help. But how to restrict only internal users?