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Case Notifications from Portal Cases

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sravani94
Tera Contributor

‎10-12-2022 05:33 AM - edited ‎10-12-2022 09:19 AM

As an internal user that has created a case or is on the watch list for a case. i will receive notifications when my case is awaiting info and resolved. How to do it can anyone do needful

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Saurav11
Kilo Patron
Kilo Patron

‎10-12-2022 05:54 AM

Hello,

 

Please do the below:-

 

Create a notification on the case table:-

 

Saurav11_0-1665579143059.png

 

In when to run do the below configuration:-

 

Saurav11_1-1665579210221.png

 

And in who will receive in user/group field put watchlist and opened by

 

Saurav11_2-1665579284682.png

 

Please mark my answer as correct based on Impact.

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Saurav11
Kilo Patron
Kilo Patron
In response to sravani94

‎10-12-2022 09:36 AM

What do you mean by internal users? like how to do you identify internal users on your instance?

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sravani94
Tera Contributor

‎10-12-2022 09:16 AM

ya got it but how to restrict only internal users?

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