Catalog Builder Questions on CSM Record Producer

[Karen16]

Hi,

I have created a Catalog Builder Template for creating a record producer for CSM.  As an admin, the template works properly and I'm easily able to create a record producer.  However, when I have my end user utilize the template, it works fine until he gets to adding a question.  When submitting, you get the rotating wheel indicating something is going on, but it never stops.  If you close out that box, the end user can't see the question, but as an admin, I can see the question.  It does not place the question below the default template question sets like it should, but enters the question at the top of the form. 

Has anyone else experienced this with Catalog Builder when creating a record producer?  If so, were you able to resolve the issue?

Thanks,

Karen

[Joseph Landis]

Try adding catalog_admin to that user's roles then test again.

Roles required as stated here really should specify how important that particular role is in that scenario: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

If flow_operator inheritance provides too much access follow this to break role inheritance:

You can access the PRB1693695 through "support.servicenow.com".
Here is the workaround from PRB:

Open sys_user_role_contains table records
Filter records with following sysIds : ['146dcbf987381300e3010cf888cb0ba2', '4d9d0ff987381300e3010cf888cb0b71', '57ad4ff987381300e3010cf888cb0b69', '906dcbf987381300e3010cf888cb0bf7', 'c99d0ff987381300e3010cf888cb0b6e', 'd3ad4ff987381300e3010cf888cb0b66']
Delete these 6 records

From now on, catalog_admin, catalog_editor, and catalog_manager personas are not associated with flow_designer and flow_operator roles.