I recently built a catalog item form to populate a value in a text field based on previous field values (multiple fields involved). when I preview the catalog item form by clicking the Try It button, the scripting works properly and I can see the desired results. However, when I am trying to view the form from Service Portal, the script doesn't run and the values are not populated. I don't understand what causes this issue.
Has anyone gone through same issue? Please advice how to get this working?
Here are the screenshots of the forms from Preview and Service Portal view
Preview from Catalog Item Try It button
Service Portal View
This is the script I have written to populate the values
function onChange(control, oldValue, newValue, isLoading)
{
if (isLoading || newValue == '')
{
return;
}
var tier;
tier = g_form.getValue('ConcatenateFields');
if (tier=='HighHighHigh')
{
g_form.setValue('TierClassification',"Tier 1");
}
else
{
g_form.setValue('TierClassification',"Invalid");
}
}
Note - the "concatenatefields" is another hidden field where I have concatenated all the three values selected in the selectedbox.
