Catalog Client Script (GlideAjax) throwing error on Portal "There is a JavaScript error ........"

[chatsaurav19]

Hi Team,

While using a CCS, ( attached screen shot ) in which I have made a GlideAjax call, I am getting a error stating "There is a JavaScript error in your browser console". The values are getting populated in the back end instance while 'try it' but in portal it is throwing the error. 

I need the data to populate the Catalog Item Fields on the Portal. Any suggestion as to how can I achieve this?

Regards,

Saurabh

[Prince Arora]

@chatsaurav19 ,

As I have seen you used getXMLAnswer in the script,  getXMLAnswer is not supported in Service portal, it is supported in Native UI

Please try to update the getXMLAnswer to getXML it will not through the error, but it is dependent completely on your use case

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact.

[chatsaurav19]

Hi @Prince  Nope it is still showing the same error

[Prince Arora]

@chatsaurav19 

Can you share your updated code?

[chatsaurav19]

function onLoad() {
//Type appropriate comment here, and begin script below
g_form.setValue('requested_for', g_user.getFullName());

var ga1 = new GlideAjax('GetUserDetails');
ga1.addParam('sysparm_name', 'GetUserDetail');
ga1.addParam('sysparm_userid', g_user.getUserID());
ga1.getXML(callback);

function callback(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
//answer = JSON.parse(answer);
g_form.setValue('requester_manager', answer);
g_form.setValue('location', answer[1]);
g_form.setValue('email', answer[2]);