Catalog Client Script - OnChange

[Edxavier Robert]

Looking for some help or directions with my issue. I have a catalog item request where one of the variables is a reference field to the maintain item list. I am looking to re-direct the user to the specific item after they make the selection. I can make it happen if I hard code the link but I wanted to create a dynamic link that capture the correct sys_id of the selection. 

I have created an onChange catalog client script to check when the field change. 

var SysId =  g_form.getValue('software_items'); //name of the variable

if (newValue !== 'none') {
var url = https://dev69851.service-now.com/sp?id=sc_cat_item&sys_id=' + SysId + '&sysparm_category=69d0e41b1b5f8150a190ece0f54bcb4e',
_blank;
top.window.open(url, "_blank");
}
}

where it says I need the sys_id of the selection

Any help will be appreciated it. 

[Saurabh Gupta]

Hi,
Try below code

var SysId =  g_form.getValue('software_items'); //name of the variable
if (newValue) {
var url = https://dev69851.service-now.com/sp?id=sc_cat_item&sys_id=' + SysId;
top.window.open(url, "_blank");
}

[Edxavier Robert]

Hi Saurabh, 

Thanks for you reply, but the issue is that is not returning the sys_id instead is getting the name of the value

But the same code on my PDI is returning the sys_id

[Saurabh Gupta]

Hi,
Can you please check the type of the variable and give the screenshot?

[Edxavier Robert]

Hi Saurabh, 

The variable type is Lookup Select Box, but on my PDI is a reference. I think that's the issue.