Allow Multiple Users Selected During Request Submission to View Request

[Amy V2]

Hi all,

Hoping someone can help or tell me if this is even possible. I have a record producer in our Service Catalog that includes a MultiRow Variable Set with 3 variables: Reference to sys_user, Email (pulled in automatically from selected sys_user), and Reference to core_country. When a user fills out this form, they can select multiple users in this MRVS. Once submitted, I'd like the person who submitted the request (is assigned as Requested_For) AND all the users selected in the MRVS to be able to view the request from the Service Portal.

Is this possible?

Thanks in advance!

[Saurabh Gupta]

Hi,
This is possible in different ways.
One way is - Create an ACL and write the logic in the script section.
Other way is - Write a code to map the work_list field of target table with MRVS user reference (if this is extended from task).

[Amy V2]

Thank you for the quick response, Saurabh, as always!

I'm still pretty new to ServiceNow so some additional guidance would be appreciated! Can you explain the steps I'd need to take to write the logic for an ACL?

I'm not sure if the second option will work. We use Legal Service Delivery and I don't think there is a work_list field on the sn_lg_ops_request table.

[Saurabh Gupta]

Hi,
You can check once if it is available?

[Amy V2]

Hi Saurabh - I should clarify... the users that are being selected only have the base level access "legal user". They are not fulfillers and would not collaboratively "work" the request. I'm not sure if that's what you're referring to with the work_list field. Essentially, one person submits the request for a lawyer to review something that a bunch of people worked on collaboratively (the MRVS users). Any of these users should be able to see the request, where it's at in the review and approval process, add attachments, etc. until the request is Closed Complete. Hope that helps.

Amy