Catalog Client Script with GlideAjax call works on the Platform, but not on the Portal

[GergelyP]

Dear All,

I have this Script Include (Client callable):

var SimpleExampleScriptInclude = Class.create();
SimpleExampleScriptInclude.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	getMessage: function () {
		return 'Hello from the Script Include!'; // Simple response
	}
});

And I have this Catalog Client Script (UI Type is: 'All'):

function onLoad() {
    // Create a GlideAjax object and specify the Script Include
    var myGlideAjax = new GlideAjax('SimpleExampleScriptInclude');
    
    // Add the name of the method to call in the Script Include
    myGlideAjax.addParam('sysparm_name', 'getMessage');
    
    // Execute the GlideAjax call
    myGlideAjax.getXMLAnswer(function(response) {
        if (response) {
            // Set the field value with the returned response
            g_form.setValue('test_string_field', response);
        } else {
            // Handle cases where no response is returned
            g_form.setValue('test_string_field', 'No message returned');
        }
    });
}

It works on the Platform, because the value of the 'test_string_field' goes to 'Hello from the Script Include!' (the message from the Script Include).

However it does NOT work on the Portal, because the value of the 'test_string_field' goes to '

No message returned' (the message set in the Catalog Client Script).

Can anyone come up with an idea, how to make it work both on the Platform and on the Portal?

Thank you,
Regards

[Ankur Bawiskar]

@GergelyP 

what came in response? did you add alert?

change the function name for script include and see

getMessage() is OOTB method and may be it is colliding.

function onLoad() {
    // Create a GlideAjax object and specify the Script Include
    var myGlideAjax = new GlideAjax('SimpleExampleScriptInclude');
    
    // Add the name of the method to call in the Script Include
    myGlideAjax.addParam('sysparm_name', 'getMessage1');
    
    // Execute the GlideAjax call
    myGlideAjax.getXMLAnswer(function(response) {
alert('response is' + response);
        if (response) {
            // Set the field value with the returned response
            g_form.setValue('test_string_field', response);
        } else {
            // Handle cases where no response is returned
            g_form.setValue('test_string_field', 'No message returned');
        }
    });
}

Script include:

var SimpleExampleScriptInclude = Class.create();
SimpleExampleScriptInclude.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	getMessage1: function () {
		return 'Hello from the Script Include!'; // Simple response
	}
});

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SumanthDosapati]

@GergelyP 

1. Can you put some log in script include before the return statement and check if it is getting triggered
2. If the log is triggered in script include then print the response in client script before setting the value.

This way you will first find where is it broken.

Regards,

Sumanth

[GergelyP]

Hi,
Script Include updated:

var SimpleExampleScriptInclude = Class.create();
SimpleExampleScriptInclude.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	getMessage1: function () {
		gs.info("Script include triggered!");
		return 'Hello from the Script Include!';
	}
});

When loading the Catalog Item on the Platform:
Information is logged in the syslog table successfully.

When loading the Catalog Item on the Service Portal:
These appear in the browser console:

Error: Unhandled exception in GlideAjax.

Warning: getMessage (key="Quantity {0}"): synchronous use not supported in Mobile or Service Portal unless message is already cached

Any help would be appreciated.

[GergelyP]

Thank you @Ankur Bawiskar for the reply.

However, it does not work with getMessage1 as well. ☹️

This is the browser error message, when Portal is loaded:

getMessage (key="Quantity {0}"): synchronous use not supported in Mobile or Service Portal unless message is already cached

This error message does not show on the Platform.

Can you please perhaps help?

Regards,
Gergely