Catalog Item Automatically Getting Approved (RITM)

PawanKumarR · ‎02-26-2025

Hi All,

I am facing some issue in approval process. I have made a flow (Ask for approval - anyone approves or reject) approvers are coming from one table.

The approval is getting automatically approved. Its not waiting for the approver.

Same issue i am getting when testing for another catalog. Its waiting for approver 1, for approver 2 its getting auto approval.

Not able to find what's the cause. Can anyone please assist.

Thanks.

Dr Atul G- LNG · ‎02-26-2025

Hi @PawanKumarR

Please check if OOTB flow causing this issue. There are 1 or 2 flows which can cause issues. Also, share a screenshot of your flow configuration.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎02-26-2025

Hi @PawanKumarR

Please check if OOTB flow causing this issue. There are 1 or 2 flows which can cause issues. Also, share a screenshot of your flow configuration.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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