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Catalog item categories

George_1
Tera Guru

I have removed 'Sketch' from Catalog items for this category and is captured in update set but while moving it to another instance I don't see the change is reflected. When I opened the Catalog in test instance I can see still 'Sketch' is present.

 

RohitGeorgV_1-1776673659181.png

 

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @George_1 

Did you try moving it via XML-based settings? Sometimes it doesn’t get collected or moved when using the update settings.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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I tried moving using xml

Did you try cache.do once after moving. If not try manual active = false.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti
Tera Patron

Hi @George_1 

 

For sc_cat_item_category table ,  this category -item mapping is just a record.

Either use Force to update set related link to capture in update set

Screenshot 2026-04-20 141753.png

OR 

Use xml export/import.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti