Saved Favorites -Catalog Items

[kbkrabbenhoft]

I have EC and users have saved a catalog Item as a favorite. Continued Improvement required a move from one catalog item to another. However, users with the [saved favorites] of the original is still able to create requests using the old form. What is the best practice to ensure a redirect of the saved favorites to the new form?

[Tanushree Maiti]

1) Enable the RCAs to manage the favorites options from the Employee Center.

Refer: Remove favorites 

Before you begin

Set the Application Restricted Caller Access on the Table: Portal Favorite.

Role required: admin

About this task

Procedure

1. Navigate to All > System Definition > Tables > Favorite.
2. On the sp_favorite, go to the Application Access tab.
3. Ensure you select all the following options with the All application scopes.
   • Can read
   • Can create
   • Can update
   • Can delete
     Note:

     When you do not select the Delete operation with sp_favorite, you are unable to remove the favorite from your favorites. The following message appears.

     Delete operation against 'sp_favorite' from scope 'sn_ex_sp' has been refused due to the table's cross-scope access policy
     Unable to remove this item from your favorites.

     2) Refer : ow to remove favourite from header menu employee cneter 

[lauri457]

First of all, inactivate the old catalog item. If it's a portal favourite not a browser bookmark then go to [sp_favorite] and add the correct catalog item to the favourites.

If you commonly replace catalog items you could edit the related items widget to show up even if the current item is inactive.

[Ankur Bawiskar]

@kbkrabbenhoft 

best practice is to deactivate un used catalog items so that even with bookmark it doesn't show up

check approach from @lauri457 for the other point