Saved Favorites -Catalog Items

[kbkrabbenhoft]

I have EC and users have saved a catalog Item as a favorite. Continued Improvement required a move from one catalog item to another. However, users with the [saved favorites] of the original is still able to create requests using the old form. What is the best practice to ensure a redirect of the saved favorites to the new form?

[Tanushree Maiti]

1) Enable the RCAs to manage the favorites options from the Employee Center.

Refer: Remove favorites 

Before you begin

Set the Application Restricted Caller Access on the Table: Portal Favorite.

Role required: admin

About this task

Procedure

1. Navigate to All > System Definition > Tables > Favorite.
2. On the sp_favorite, go to the Application Access tab.
3. Ensure you select all the following options with the All application scopes.
   • Can read
   • Can create
   • Can update
   • Can delete
     Note:

     When you do not select the Delete operation with sp_favorite, you are unable to remove the favorite from your favorites. The following message appears.

     Delete operation against 'sp_favorite' from scope 'sn_ex_sp' has been refused due to the table's cross-scope access policy
     Unable to remove this item from your favorites.

     2) Refer : ow to remove favourite from header menu employee cneter