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Catalog item in Test is asking for Line Manager approval, but I do not want this to be the case.

LJ_23
Tera Contributor

Hi everyone,

I created a catalog item in the dev instance, upon submission it creates a RITM and moves onto creating a catalog task which is fine. But when I move the update set to test upon submission it is requesting for a Line manager approval. I want to remove this as I need the req to submit successfully, without line manager approval. What is the best course of action, I have checked the catalog item and selected no line manager approval but this has not amended anything - please see attached screenshots

 

DEV:

LJ_23_1-1761324382677.png

 

TEST:

LJ_23_0-1761324337310.png

Catalog item: 

LJ_23_2-1761324427583.png

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@LJ_23 

are you sure the correct flow version is getting applied to that catalog item on submission?

may be the older flow version has approval and newer one doesn't have

Migrate the flow again to next instance and verify again.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@LJ_23 

are you sure the correct flow version is getting applied to that catalog item on submission?

may be the older flow version has approval and newer one doesn't have

Migrate the flow again to next instance and verify again.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader