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3 weeks ago
Hi everyone,
I created a catalog item in the dev instance, upon submission it creates a RITM and moves onto creating a catalog task which is fine. But when I move the update set to test upon submission it is requesting for a Line manager approval. I want to remove this as I need the req to submit successfully, without line manager approval. What is the best course of action, I have checked the catalog item and selected no line manager approval but this has not amended anything - please see attached screenshots
DEV:
TEST:
Catalog item:
Solved! Go to Solution.
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3 weeks ago
are you sure the correct flow version is getting applied to that catalog item on submission?
may be the older flow version has approval and newer one doesn't have
Migrate the flow again to next instance and verify again.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
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3 weeks ago
are you sure the correct flow version is getting applied to that catalog item on submission?
may be the older flow version has approval and newer one doesn't have
Migrate the flow again to next instance and verify again.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
