Catalog Item new entry needs to add translations on form

[Brent Cox]

Hello, I am new to managing ServiceNow. I have created a new catalog item form under "maintain item" and now I need to translate the items I have entered. Where do I need to go to within ServiceNow to add translations for both the main form I have created and also the variables I have added? Thank you!

[Musab Rasheed]

Hello,

Check these out

https://community.servicenow.com/community?id=community_blog&sys_id=b7aa7844db94b4144819fb24399619fb

https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/product/service-catalog-management/concept/translate-catalog-items.html

https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/localization-framework/task/request-translations.html

Let me know if you are stuck

Regards

[Brent Cox]

Thank you, I will try this and see if it will work. The person that was training me has left the company, but when she was here, she was showing me the translations. The way she was doing it was done in a table. Essentially she would go to the table and each individually created piece was done as a new table entry that would say here is the English entry and here is the language I am translating it to. I am not sure where she was doing this at. I suppose it doesn't need to be done the same way, as long as at the end of the day I can get all of the translations that I need done. 

[Alex Coope - SN]

@Brent Cox,

Because Localization is such a massive topic, we have a dedicated CSC page (here) to help set you up with the preparation aspects, as you'll often find it's not always quite as simple as just adding translations to get it right (depending on the region the translations are for, and the languages in question). On a purely technical level it's of course possible, but you also need to make sure you're providing good quality translations and have suitable processes to manage them so that your end-users are able to truly understand the UI.

We also have a dedicated training path on NowLearning (here), which goes into the theory, the instance management aspects as well as the translation concepts and where it all fits in your Development & Release cycles,

And finally, we have a dedicated forum here on Community, available here where my team posts on our blog all sorts of technical and non-technical deep-dives every few weeks,

Many thanks,
Kind regards