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Plan your localization

Localization is an important part of your ServiceNow globalization strategy if you currently—or will—have users whose preferred language isn’t English. Localization makes sure that your implementation will offer a frictionless interaction for your users, improve your outcomes by reducing the impact of miscommunication, and comply with regulation.

Key takeaways:
•   Determine if you’ll offer multiple languages early so your build supports language plugins.
•   Language leads are vital to ongoing localization to ensure locale intent and content quality.
•   Conduct per-language UX and UAT testing and include language in your release cycle.

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