Localization is an important part of your ServiceNow globalization strategy if you currently—or will—have users whose preferred language isn’t English. Localization makes sure that your implementation will offer a frictionless interaction for your users, improve your outcomes by reducing the impact of miscommunication, and comply with regulation.

Key takeaways:

• Determine if you’ll offer multiple languages early so your build supports language plugins.
• Language leads are vital to ongoing localization to ensure locale intent and content quality.
• Conduct per-language UX and UAT testing and include language in your release cycle.