Catalog Item not displaying under the Service Portal

[SooraC]

Hi team,
I'm having trouble bringing out the catalog item to display on the Service Portal. For context, the catalog item was inside an Order Guide but it has been removed under the "Rule Base" and the Catalog Item lives within the correct Catalog but it is still not displaying. (please ref the screenshot below)

At first, I thought it might be related to the Catalog UI Policies, so I tried setting the "Active" field to "False." However, the item still doesn't show up.

Would anyone happen to know what else might be causing this?

Thank you in advance!

[AshishKM]

your system has employee center ( "/esc" ) or Service Portal ( "/sp")

did you compare with other catalog item, if they are visible on portal and only this specific one not displaying.

[SooraC]

Hi @AshishKM ,

Our system has Service Portal ('/sp'). It's all catalog items under this Order Guide that is not working 😕 It is not just this specific catalog item

[AshishKM]

can you share the screen, if yes then we can review the issue. you can inbox me.