Catalog item not triggering workflow

[micahbugbee]

I have built a catalog item that uses a flow and has several variables. One of the variables is a quantity field. The flow gets the catalog variables and then has a custom script action that receives the quantity as an input, and then creates a RITM equal to the quantity value. For each RITM, it sets the REQ as the original parent REQ, and the cat_item (Item) to another catalog item (a separate catalog item) but it does not trigger the workflow for that RITM. I have tried using the workflow API to manually trigger the workflow, and when I go to the Workflow Context that runs as a result, the Related Record does not reference the RITM that was created in my script action, but rather references the workflow name. In each RITM that is created, I also do not see the ‘Workflow Context’ nor do I see the workflow referenced in the ‘Context’ field. I greatly appreciate any insight to what may be going wrong. 

[Rafael Batistot]

Hi @micahbugbee 

For this case use a CartJS

https://www.servicenow.com/docs/bundle/washingtondc-api-reference/page/app-store/dev_portal/API_refe...

[Ankur Bawiskar]

@micahbugbee 

how are you doing/creating the new RITM in your flow?

You should use "Submit Catalog Item Request" flow action?

Share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Anand2799]

Hi @micahbugbee ,

Refer below article:

Create RITMs for existing request through Flow Des... - ServiceNow Community

Thanks

Anand