Catalog item Priority Rating Variable auomation
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2025 08:03 AM
I have a catalog item that includes a field called "Priority Rating," which allows selection from 1 to 50.
The task owner determines the Priority Rating based on the nature of the request.
The requirement is to automatically adjust the Priority Ratings once a previous task is completed.
For example, if the first ticket is completed, the second ticket should be moved to a Priority Rating of 1, and the third ticket should be moved to a Priority Rating of 2.
Is there a way to build this?
Thanks in advance.
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2025 10:28 PM
so till 20 it has to be manual process and after that it's automated?
If yes then let user fill it till 20 and post that use onLoad catalog client script to hide that variable
Populate it using run script etc after RITM submission, you can know how many RITMs were raised and then increment the count accordingly.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader