Catalog Item Reference Variable Default Display Field Being Overridden

[jmiskey]

I am trying to create a Catalog Item with has a Reference variable that uses the Safe Epic (sn_safe_epic) table as its source.  By default, the Safe Epic table has the Number field as the Display Field.  However, when I set up my Variable, it shows the Short Description field in the drop down for the Reference field on the Service Portal (and what it shows after it is selected) instead of the Number field.  We want it to show the Number field.

We looked to see if we could find where the Display Field is being overridden.  We checked the Dictionary Overrides related list on both the Number and Short Description fields in the Safe Epic table, but there is nothing there.  We also looked for Business Rules, but found nothing there either.

We do have the records in this table being linked up to Azure DevOps, and wonder if some setting was changed somewhere when that was configured.  But I have no idea where else to look for it.

Does anyone have any idea of where this Display Value Default may be overridden?

I either:

1. Need to figure out where this Display Value overriding is happening and see if I can adjust it;

- or -

2. Figure out how to set it to Number for just this Catalog Item Reference variable.

Thanks

[Ankur Bawiskar]

@jmiskey 

see if there is a dictionary override on short_description which is task field for your "sn_safe_epic" table and there this Override display checkbox as true

there must be a record in that dictionary override for this which is causing this

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[jmiskey]

Yes, Brad recommend the same thing, and that was indeed the issue!  It was just a matter of locating it.

Thank you.

[Ankur Bawiskar]

@jmiskey 

Glad to help.

[Ankur Bawiskar]

@jmiskey 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@jmiskey 

did you try to use Lookup select box variable and referring to that table?

you can specify the Lookup label field as Number

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏