Catalog Item search does not show result with other languages
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05-25-2023 06:37 AM
Hi All,
We have multiple catalog items available only in English language.
On the Portal, we have "Language" field under user preferences. so if user sets any language other than English and search for any catalog item name (for eg., Headset) in global search, ServiceNow is not returning any values.
Same keyword (i.e., Headset) given in search box (with language as English) does give required results.
Did anyone face this kind of issue. Kindly provide the solution.
Regards,
Venkata
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05-25-2023 09:28 PM
- Catalog item search does not show results with other languages due to the language settings in the instance.
- To enable the search to show results in other languages, the instance should be configured with the required language settings.
- The language settings can be changed from the System Localization page in the instance.
- Once the language settings are modified, the catalog item search should show results in the specified language.
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