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Catalog item stuck and can't "Cancel Checkout" and "Edit in Catalog Builder"

tpeleg
Tera Expert

‎06-21-2023 05:35 AM

Hi experts,

I'm facing a strange issue. my catalog item is stuck and I'm unable to cancel checkout, even thought I used the official SN solution for this issue:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996126

 

Has anyone found a solution and can please share?

 

Thanks,

 

Tomer

 

 

tpeleg_0-1687349943150.png

 

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