Is it possible to use a template for the emails that are sent out in the incident? There doesn't seem to be any options in the send email window. It looks out of place when the rest of the emails sent out during an incident life cycle has a template ...
I would like to allow users (ESS users) to see the information about the groups that their tickets are assigned to. I want them to see information about the group and the group members. I would imagine this is based on ACLs but I am not sure where to...
Although it is said that ServiceNow strongly advises against using Global Business Rules... playing Devil's advocate: why are Global Business Rules available? What would be a good example of using a Global Business Rule? Anyone with an answer would...
We've been using Service Now for a little over three years and we have been using service catalog in-part for employee onboarding for almost a year.Our employee onboarding process hasn't been very successful and we are facing a number of problems, fr...
Has anyone done something like this? When a user clicks a UI Action, "Request Approval", it will 1) Prompt the user with a message stating all fields must be completed. 2) Sets all Fields on a particular form section to Mandatory. Essentially, we...
Hi All, Is there a way we can move the button on form header to left as shown in below screen? I tried for options in UI action but could not find any. Please let me know if there is a way to do so. Many thanks in advance. Rajnish
My script resets the value of the field to null if the server returns a negative result, and it appears that that reset is causing the onChange function to be triggered again. Anyone else have this problem? Any suggestions to resolve?
I am trying to access the value for requested_for on the request associated to a catalog task.I have a catalog task and need to find the value for the requested_for field at the request level. I am doing this so that if there is a requested_for value...
I'm running into some performance issues using GlideRecord and GlideAggregate to perform the equivalent of a relatively simple SQL query. The specific problem I'm trying to solve is to determine which reports haven't been run in a certain amount of t...
Hi, Can any one suggest me the package call replacement script object for "Packages.java.io.FileOutputStream(File)". I have used the above package to convert the .txt file to .zip file. During the execution, i got an error saying "java.lang.Securi...
For example, on the project task, I created a test UI Policy below: function onCondition() { if (g_form.getValue('time_constraint') == 'asap') { g_form.setReadonly('end_date', true); }} This very simple rule doesn't change the read only of...
I'm using gs object in email notification script to get the currently logged-in userName but it is always returning 'System' as the name. Email script code: CurrentUserName();function CurrentUserName(){ var logged_in_user = gs.getUser().getFullNa...
I have a dropdown list with three options - green, yellow, red. Each OPTION has it's own background color so when the user expands the list they see the actual color instead of the text. I was able to create the dropdown using an onLoad script, h...
We have several catalog items.There are also UI Policies associated w/ some of these items, which hide/show fields depending on certain values selected in other fields. This works GREAT!We also have the box selected 'Applies to requested items' on th...
I am looking to create forms when I can easily click using the new UI interface down the left hand side, so for example when we receive a password reset the Service Desk can just click a button on the left and it will open a new incident with all the...