Wanted to check group type using if activity in workflow this is a workflow for a requested item. The If conditions depend on the field value which refer to group table, i want to check only two group types either it is Support or Finance Any sugges...
Hello, I've updated the Approval Info widget and added a comment field, but when I add a comment and reject or accept a particular approval request, the comments are updated twice. I checked for UI Action, Client Script and others but cant find a ...
Hi All, i have two "Date/Time" fields (EST time) on Catalog Item. when i try to call those variables on Notification Through Email script the format is as below Start Date/Time: 2019-12-25 06:59:29 GMT End Date/Time: 2019-12-26 06:59:31 GMT here time...
Hello We had a situation in which we have a "Partially committed" Update set. Looks like Update set was committed successfully and some action was in progress - WHICH WE CANCELLED on Tasks records which were around 9 lacs records. Basically We create...
Hi All, I have to add additional comments field in change form as same as it is present in incident. I have to add this in change form in the related list. Please help me.
Hello community. I would like to get the value from referenced field and display it as default value to the variable of record producer. For example, I set default value to variable of record producer as below to get the 'name' value from user table ...
Hi Team I am running an ATF test on Service portal where I enter user's unique number and click a button, lets assumer "Data gather", this does a rest call to a third party and retrieves data about the user. The issue is that this is an async call an...
Hello,I have custom table with fields f1, f2I have to prevent duplicates in table among all records (duplicates of full pair values, not among f1/f2 fields separately)I creates Database Index for pair (f1, f2)Looks good, but now I cannot see this ind...
After upgrade, we are not able to see short description text on global search, If we are searching any keywords in global search, we supposed to see all matching incidents/problem/change for entered text. Since upgrade we are unable to see this. Refe...
Can you give some syntax of Syntax of Before,after,async and on Display business rules ?
Hi all,I have URL (https://..../file.csv.gs) and I have to get the file data into the string variable in my server-side script include.I use this script to get the file data (compressed):function _myHTTPGet(url) { restMessage = new sn_ws.RESTMessag...
Hi All,I need to un gzip the attachment which has an image. I have got the attachment from the sys_attachment_doc table in 4k chunks. Ordered by position, base64 decoded the chunks and added them together to get a gzip version. I can also do this via...
Needing help on where & how to hide the BIO link & My Org Chart button on the Profile page of the Service Portal. Please & thank you!
Hello, We have installed VMware vRealize Automation ITSM Application app in our Servicenow platform from the app store. We are exploring the features provided by this app from Servicenow platform, but would like to know if any one is already using th...
I would like to make Case [sn_customerservice_case] records auto-closed which passed 10 days since last updated date. *I understand that Incident table can be auto-closed by setting "glide.ui.autoclose.time", but not sure where to configure for Case ...
